PRIVACY NOTICE
Introduction
This privacy notice aims to provide you with information about how we process your personal information. We will only process information where you have given us the information directly as a data controller or by our clients where we are processors in accordance with their instructions and in line with our obligations and your rights under The Data Protection 2012 (Act 843) and other Jurisdictional Data Protection laws that are applicable.
Definition
SERVICE means the one4all.com.gh website operated by Prymo.
PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
COOKIES are small files stored on your device (computer or mobile device).
DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
DATA SUBJECT is any living individual who is the subject of Personal Data.
THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
Type of Data we collect
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
0.1. Email address
0.2. First name and last name
0.3. Phone number
0.4. Address, Country, State, Province, ZIP/Postal code, City
0.5. Cookies and Usage Data
How we use your Personal data
Prymo uses the collected data for various purposes:
registering you as a new customer;
to provide and maintain our Service;
to notify you about changes to our Service;
to provide customer support;
to gather analysis or valuable information so that we can improve our Service;
to monitor the usage of our Service;
to detect, prevent and address technical issues;
to fulfil any other purpose for which you provide it;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
Legal Basis for processing
Prymo will solely use your personal information for the explicit purpose specified during the data acquisition process, or as required or permitted by law. We will use your personal information most frequently in the following instances:
How we share your information
In situations where it is necessary to disclose personal information in order to establish, exercise, or defend legal rights (including but not limited to preventing fraud and reducing credit risk)
When obligated to do so by law or statutory requirement.
Members of our internal team whose positions require the data to administer a contract or service that we are delivering to you.
Share information with recipients, including employees, solely for the purpose of service administration or in response to your inquiry. Disclosure of this information will be restricted to those who have an absolute necessity to know. We will exclusively disclose information to third parties with whom we have entered into service agreements or contracted, and we will ensure that all requisite security measures and contractual arrangements are in place with these entities.
Retention of information
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Data Security
We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Your Rights as a data subject
The Data Protection Act 843 provides some basic rights to data subjects. These are
Right to be informed: You have the right to be informed about the processing of your personal information that we do.
Right of access to personal data: You have to right request and access your personal information being processed by prymo. Contact us with the request.
Right to give and withdraw consent: You have the right to give and withdraw your consent at any time by contacting us or using any details provide in our communication with you.
Right to amend (rectification), blocking, erasure, and destruction: Where information we hold about you is inaccurate, incomplete, or out of date, you may ask us to correct or update it at any. You may also as us to delete your personal data.
Right to prevent processing: You may provide written notification to us to request that we prevent processing your personal data for any purpose or in any way that is likely to result in unwarranted harm or distress.
Freedom from automated decision making: You have the right to object/unsubscribe to automated decision making.
Freedom from processing for direct marketing: You have the right to object and be exempted from direct marketing .
Right to complain/compensation: You have the right complain to Prymo if you believe your personal information is not being processed in a lawful manner.
Other Rights under different jurisdictions Across Africa and beyond
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Changes to This Privacy Notice
We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page.
You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Notice, please contact us by email: customercare@one4all.com.gh or isms.support@one4all.com.gh